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Privacy Policy

Privacy Policy

This Privacy Policy explains how Floral Expressions processes personal data in connection with its website, consultations, quotations, bookings, and floral services for weddings and events. It applies to users who contact us, request services, or otherwise interact with the website.

Terms of Service Contact
Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
Privacy Contact

Contact Information

Email contact
[email protected]
Telephone
+91 81281 90428
Postal address
1, Alwarpet, chennai, IN
Privacy contact
[email protected]

Use the contact details below for privacy questions, requests, or concerns about this notice.

Contact Page
User Rights

Your Rights

Subject to legal limits, users may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Users may also object to processing in some circumstances and may withdraw consent where processing is based on consent.

Available rights depend on the nature of the request and applicable law.
Requests

How to Make a Request

To protect privacy and prevent unauthorized disclosure, we may ask for information needed to verify a request and to understand the data involved. If a request cannot be fully satisfied, we will explain the reason where required by law.

Requests are reviewed against identity, scope, and legal requirements before action is taken.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it in accordance with our internal retention practices.

Records are kept only for as long as needed for service, accounting, or legal purposes.
Policy Updates

Changes to This Policy

If we make material changes to this Privacy Policy, we will update the notice on the website and may use reasonable means to draw attention to the change where appropriate. The revised version applies from its stated effective date.

This notice may be revised to reflect operational, legal, or technical changes.
01

Data We Collect

We may collect identification details, contact information, event and order preferences, consultation notes, payment-related information, delivery and setup instructions, and communications sent through the website or by other contact methods. Where relevant, we may also process information needed to confirm dates, prepare custom quotes, and coordinate floral services for weddings and events.

The categories of data collected depend on the inquiry, booking, or consultation requested.
02

How We Collect Data

We receive data from users when they submit inquiries, request consultations, place orders, confirm event details, or make payments. We also generate internal records from correspondence, scheduling, quotation, preparation, delivery, and on-site setup activities, and we may collect limited technical data from website use.

Some information is provided directly, while some is created through routine service handling.
03

Cookies We Use

We may use session cookies to support basic site functions, preference cookies to remember user choices, and analytics cookies to understand how the website is used. Cookies may help maintain security, improve performance, and support form handling or consultation-related features.

Cookie use is limited to standard operational and analytical purposes.
04

Cookie Controls

Users may manage cookies through their browser controls, including blocking, deleting, or restricting certain cookies. Some site functions may not work properly if cookies are disabled. Where the website presents cookie choices, those selections will be applied as indicated.

Browser settings and similar tools can be used to limit non-essential cookies.
Purpose of use

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm bookings, manage deposits and payments, coordinate floral design and event setup, communicate about project details, maintain business records, improve website performance, and comply with legal obligations. We may also use data to prevent misuse of our services and to resolve disputes.

Note
Processing is tied to service delivery, administration, and compliance.
Third-party sharing

Service Providers and Partners

We may share personal data with service providers and business partners that support website hosting, communications, payment processing, record keeping, delivery coordination, and related operational functions. These recipients are expected to use the data only as needed to perform their services and to maintain appropriate confidentiality safeguards.

Note
Operational recipients handle data only for the tasks assigned to them.
Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, lawful requests, court orders, or other legal processes, and where disclosure is needed to protect our rights, customers, staff, or property. We may also share information to address fraud, security, or compliance concerns.

Note
Legal disclosures are limited to what is necessary in the circumstances.